First approach by email with questionnaire about my situation. then I went to see the apartment and after only 2 days I received the positive feedback and from that moment one the renting part started.
This is feedback on communication with a particular employee. Hopefully this does not apply to the entire company. Our communication experience with Ms. Lotta Hartemink was awful. She refused to answer our questions about a particular apartment we were interested in renting. During the phone call, she switched the call to the company department in another town, although we clearly indicated our interest in the apartment in Arnhem. Being confused by this phone communication, we approached Ms. Hartemink per e-mail, but she refused to give any information about the apartment in a rude an unprofessional manner.
Paul was very helpful, via the agency I rented a very nice apartment. He also explained to me what is in the contract which I appreciated.
123wonen / ERH was very accommodating. They helped me to find a place within 3 days. Even though there was some dicsussion with the owner, after all everything was fine.
We don't know anything about to let a house in the Netherlands. The house we had for let was empty for three months and 123Wonen has let within one week.